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We are surprised that this announcement is not following Genesys PureConnect End of Life Policy, providing at least 42 months between announcement and actual End of Support. Especially now during and post-Covid, where more and more agents are working remotely, real-time insights into the performance of your contact center are more important than ever. This will affect a lot of essential work processes and stagnate day-to-day steering within a contact center. Redesign of these products using some other platform is not possible.Ī: To maintain certain functionality, Genesys recommends IWP customers migrating to Interaction Connect and IC Business Manager (ICBM ).
#MICROSOFT SILVERLIGHT END OF LIFE SOFTWARE#
Microsoft has announced Silverlight will reach end of support on October 12, 2021, so Genesys will be unable to offer software patches, security updates or other fixes after that date.
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Interaction Web Portal (IWP) and Interaction Marquee are based on Microsoft’s Silverlight development framework. Q: Why is Genesys retiring these applications so soon?Ī: Products based on third-party products or platforms are dependent on that vendor’s support, and are subject to the vendor’s product lifecycle. Because of this framework retirement, Genesys must retire the IWP and Interaction Marquee applications.
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Microsoft has announced Silverlight will reach End of Support on October 12, 2021. They are based on the Microsoft Silverlight development framework. Q: Why is Genesys retiring these applications?Ī: Interaction Web Portal (IWP) and Interaction Marquee have become technically obsolete.
#MICROSOFT SILVERLIGHT END OF LIFE FULL#
It fully supports the core capabilities of the Silverlight engine, including full language support (C#, XAML). OpenSilver is hosted publicly on GitHub and actively developed by a large team of full-time developers.